The University promotes constant improvement in the quality of its study programmes, research, third mission and educational facilities.
Quality Assurance, described in detail at University level on dedicated webpages, actively encourages observation over time of training, research and third mission results using the tools required by the AVA framework (self-assessment, accreditation and evaluation of the Italian university system).
Quality Assurance of Teaching
To enhance the organisation, provision and results of teaching activity under the Quality Assurance Framework, the members of the Center select teachers who are responsible for monitoring the performance of teaching activities, reporting criticism and proposing possible solutions to the relevant bodies and for preparing the documentation required by the review process for each course (Annual Programme Monitoring Chart, Periodic Review Report and Annual Summary Report).
The students' views on teaching and their level of satisfaction are essential to the self-assessment process. Teachers, course review groups, and joint student-teacher committees can then identify and implement measures to enhance the quality of teaching.
Organisation for Quality Assurance
The Quality Assurance (QA) process involves the Coordinator of each course who is responsible for supervising teaching performance and monitoring the level of services offered to students. The Coordinator works with the relevant bodies for QA and with the self-assessment group in particular. This group constantly monitors the initiatives undertaken and results generated, also by means of annual programme monitoring chart compilation and, when required or deemed necessary, the drafting of a periodic review report.
Members of the quality assurance framework from the Center:
The Director coordinates the Center's teaching and scientific policies and works to implement them, represents the Center, presides over the Center's Board and the Center's Executive Board and attends to the execution of their resolutions.
Go to the page SIS Director.
Delegate for Quality
The Delegate for Quality promotes the constant improvement in the Quality of Teaching, Research and Third Mission at the Center, as well as ensuring a constant comparison between the University and the Center regarding quality assurance initiatives.
Go to the page Delegates of the Director.
The Board is the collective body of the Center and is responsible for quality assurance.
Joint student-teacher Committee (JSTC)
The JSTC is formed at the level of University Structure with the greatest possible representation of students from the programmes offered by the department. It is responsible for monitoring the educational offer and the quality of teaching, identifying indicators for the evaluation of results and formulating opinions on the activation and abolition of study programmes.
The Joint student-teacher Committee
Coordinators are responsible for course planning and revision and also for compiling the annual summary for the study programme, the annual monitoring chart and the periodic review report. They must carry out effective monitoring regarding course progression, ensuring everything expected during review is achieved, as well as during a periodic review of the educational objectives of courses, checking that the proposed objectives are met and acting in a timely manner when problems arise.
The Course Coordinators are:
Master's degree courses
The groups hold the primary role in the self-assessment process for the study programmes as they are the people directly involved in the implementation of the review process. They continue to compile the annual programme monitoring chart and the periodic review report, ensuring that the course is monitored and intervening if criticism is received with appropriate measures for improvement.
Self-assessment groups in the 2017/2018 academic year
Advisory Committee on SIS programmmes
The Committee undertakes to carry out the following:
- assess the coherence of study programmes with cultural developments;
- provide information on the actual employment potential of graduates and on the skills deemed most important in the relevant employment sectors;
- express opinions on the aptness of course educational objectives with the career opportunities expected, on the effectiveness of the education opportunities provided in relation to the objectives identified, as well as on the benefit of offering supplementary didactic or extra-curricular activities in order to provide students with the skills necessary to enter and achieve in the workplace.
Members of the Committee are also able to provide useful advice in terms of monitoring (thus strengthening the structure's outward accountability), as well as guidance when the content of study programmes is revised.
|Cinzia Alcidi||Center for European Policy Studies (CEPS), Bruxelles|
|Andrea Bianchi||Graduate Institute of International and Development Studies, Ginevra|
|Anna Biondi||International Labour Organisation (ILO), Ginevra|
|Gianni Bonvicini||Istituto Affari Internazionali (IAI), Roma|
|Roberto Busato||Confindustria Trento, Trento|
|Alda Cappelletti||INTERSOS, Roma|
|Giulia Chiarel||Rappresentanza della Regione Tirolo-Alto Adige-Trentino a Bruxelles, Bolzano|
|Mario Del Pero||Paris School of International Affairs (SciencesPo), Parigi|
|Raffaele Farella||Servizio Attività Internazionali della Provincia di Trento, Trento|
|Gianfranco Incarnato||Ministero degli Affari Esteri, Roma|
|Camilla Lunelli||Gruppo Lunelli, Trento|
|Massimo Nicolazzi||Istituto per gli Studi Politici Internazionali (ISPI), Milano|
|Valentina Piffer||GECT "EUREGIO Tirolo - Alto Adige - Trentino", Bolzano|
|Alessandra Proto||Organisation for Economic Co-operation and Development (OECD), Parigi|
|Mario Raffaelli||Centro per la cooperazione internazionale della Provincia di Trento, Trento|
|Alice Rubini||Consolato d’Italia, Canton, Cina|
|Stefano Scuratti||Economist Intelligence Unit Consulting, Singapore|
|Alice Valdesalici||EURAC, Institute for Comparative Federalism|
The main tasks for student representatives are to report comments, criticisms and suggestions for improvement that relate to the education course and to ascertain that transparency and sharing of the information is guaranteed.
Student participation is expected in all self-assessment groups and in the joint student-teacher committee.
Complaints, suggestions and appeals
With a view to the constant enhancement of organisation and teaching activity at the School of International Studies, students can report issues/send suggestions which then help to identify problems in the quality of teaching or support services and find solutions.
Complaints may also concern events or behaviour believed to be inappropriate. Such complaints will be suitably investigated while ensuring confidentiality.
The member of staff responsible for managing complaints/suggestions and appeals at the School of International Studies, dott.ssa Rosalia Amico, will inform the student of how his or her complaint/suggestion or appeal is being handled and about expected response times.
Any student who experiences a problem during his or her academic career must first inform/contact the student representatives to check whether the issue can be resolved at this level, requesting if necessary, that the problem be brought to the attention of the Center's Board.
If the student believes that a member of the teaching body should be entrusted with his or her problem, the student can turn to one of the following:
- his or her Course Coordinator (prof. Matteo Borzaga for the MEIS, prof. Marco Pertile for the MISS);
- the Delegate for teaching, if the student believes that the problem does not directly concern his Course but concerns teaching more generally;
- the SIS Director, if the student believes that the problem is quite serious or does not directly concern teaching.
Please note that personal information provided will be collected and stored for the sole purpose of dealing with the complaint and/or appeal, ensuring confidentiality and observing the provisions set out in Legislative Decree no. 196/2003.
There are also the following guarantee bodies at University level:
- The Student Rights Liason Officer, university contact responsible for students, as well as their relations with teachers and technical-administrative staff
- The Supervisory Committee for equal opportunities, enhancing well-being and against discrimination, works to promote and protect equal opportunities and enhance the quality of the workplace and organisation for all University staff
- The Confidential Counsellor is in charge of preventing, managing and helping to solve cases of bullying and sexual harassment brought to her attention which occur in the workplace or study environment
Please send feedback and suggestions on quality assurance to: sis [at] sis.unitn.it